Support

Around-The-Clock Assistance

The T2 Support team provides you with 24/7/365 access to T2 Flex, UPsafety, PARCS, and Pay Stations experts who are passionate about helping you solve problems.

Our hardworking team triages incoming support requests, creates cases, and troubleshoots to determine a root cause. Your representative will work with you and follow up with you until we get a satisfactory resolution to your issue.

Hours of Operation: Monday – Friday 8:00am – 8:00pm EST

(Phones forward to a pager outside of these business hours)

T2 offers three easy ways to contact support:

Phone

Call the Support team direct on
1-800-434-1501, then select one of the following options:

Option 1: Pay Stations, Iris (all integrations and services)
Option 2: PARCS (Flex PARCS & Ascent)
Option 3: Flex PE (Flex, FlexPort, Mobile, Crystal Reports)
Option 4: UPsafety PE
Option 5: NuPark

Email

Send an email to:

Flex Support: flex.support@t2systems.com
Pay Station Support: digital.support@t2systems.com
PARCS Support: parcs.support@t2systems.com
MobilePay Support: mobilepay.support@t2systems.com
UPsafety PE Support: upsafety.support@t2systems.com
NuPark Support: nupark.support@t2systems.com

Online

Submit a case or chat with a member of the Support team via the T2 Customer Community.

Step 1: Log in to the Customer Community
Step 2: Navigate to the relevant product page via the Support tab
Step 3: Click the “Create Case” button to submit a case
OR
Click the chat box in the bottom right corner to chat with a Support representative
- Chat is available during regular business hours